Your privacy matters to acephp. This Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have under Philippine law.
acephp complies fully with Republic Act No. 10173 — the Data Privacy Act of 2012 — and is registered with the National Privacy Commission (NPC) of the Philippines as a personal information controller.
All data transmitted between your device and acephp servers is protected by bank-grade 256-bit SSL encryption. Your login credentials, payment details, and personal information travel securely across every connection.
Under the Philippine Data Privacy Act, you have the right to access, correct, and request deletion of your personal data. acephp honours all valid Data Subject Access Requests within the legally prescribed timeframe.
acephp does not sell or rent your personal data to third parties for marketing purposes. Data shared with payment providers like GCash and Maya is limited strictly to what is necessary to process your transactions.
acephp retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by Philippine law and PAGCOR regulatory obligations.
In the unlikely event of a personal data breach that poses a risk to your rights, acephp will notify affected players and the National Privacy Commission within the timeframes required under Philippine law.
This Privacy Policy describes how acephp ("acephp," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you" or "Player") who access or use the acephp online gaming platform at acephp.org and any associated mobile applications or services (collectively, the "Platform").
acephp is committed to respecting and protecting the privacy of all Players in accordance with the Republic Act No. 10173 — Data Privacy Act of 2012, its Implementing Rules and Regulations, and the issuances of the National Privacy Commission of the Philippines. We are likewise subject to PAGCOR's applicable guidelines on the handling of player information.
Please read this Privacy Policy carefully. By creating an acephp account or using our Platform, you acknowledge that you have read, understood, and consented to the data practices described in this Policy. If you do not agree to this Policy, please do not use the acephp Platform.
This Policy applies to all personal information collected through the acephp Platform, through our customer support channels, and through any other interaction you have with acephp. It does not apply to third-party websites or services that may be linked from our Platform; we encourage you to review the privacy policies of those third parties independently.
For the purposes of the Philippine Data Privacy Act of 2012, acephp acts as the Personal Information Controller in respect of the personal data of its Players. This means acephp determines the purposes and means by which your personal information is processed.
acephp is a PAGCOR-regulated online gaming platform serving Filipino players across the Philippines. Our operations are based in the Philippines and all personal data handling is subject to Philippine jurisdiction and data protection law.
If you have any questions about how acephp handles your personal data, or wish to exercise any of your rights under the Data Privacy Act, you may contact our Data Protection Officer at the details provided in Section 16 of this Policy.
acephp collects the following categories of personal information from Players:
When you create an acephp account, we collect your full legal name, date of birth, gender, nationality, residential address in the Philippines (including city and province), mobile number, and email address. This information is necessary to create and maintain your account and to verify your identity.
To comply with PAGCOR requirements and the Anti-Money Laundering Act of 2001 (as amended), we collect copies of government-issued identity documents, which may include:
We collect and store records of your deposits, withdrawals, and in-Platform transactions. For payment processing, we receive confirmation data from payment providers such as GCash, Maya, BPI, BDO, and Metrobank. We do not store your complete GCash PIN, bank account passwords, or full debit/credit card numbers on our servers.
We maintain logs of your gaming activity on the acephp Platform, including games played, bet amounts, wins and losses, bonus claims, and session durations. This data is used for responsible gaming monitoring, dispute resolution, and regulatory reporting.
We automatically collect technical data when you access the Platform, including your IP address, device type, operating system, browser type, device identifiers, and general location data derived from your IP address. This data is used for security, fraud prevention, and Platform optimisation.
We retain records of your communications with acephp customer support, including live chat transcripts, email correspondence, and support ticket history. These records are maintained for quality assurance, dispute resolution, and regulatory compliance.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Name, DOB, address, mobile, email | Account creation, KYC |
| KYC Documents | National ID, passport, proof of address | Regulatory compliance, AML |
| Financial Data | Transaction history, payment method | Payment processing, AML |
| Gameplay Data | Bets, wins, session logs | Responsible gaming, disputes |
| Technical Data | IP address, device ID, browser | Security, fraud prevention |
| Communications | Support chat logs, emails | Quality assurance, disputes |
acephp collects your personal data through the following means:
Under the Philippine Data Privacy Act of 2012, acephp processes your personal data on the following legal bases:
acephp uses your personal information for the following purposes:
acephp does not use your personal data to make fully automated decisions that produce legal or similarly significant effects on you without providing you the opportunity to seek human review, as required under the Data Privacy Act.
acephp does not sell or rent your personal data to any third party. We share your personal information only in the following limited circumstances and with appropriate safeguards in place:
We share necessary transaction data with GCash, Maya, and Philippine banking institutions (BPI, BDO, Metrobank) to process your deposits and withdrawals. These providers receive only the data necessary to execute and confirm each transaction.
To deliver casino games on the Platform, we share a Player identifier and session token with game providers such as JILI Gaming, Pragmatic Play, PG Soft, and Evolution Gaming. These providers do not receive your full identity data, only the minimum identifiers required to run a gaming session on your behalf.
We use third-party identity verification services to assist with KYC document processing. These providers act as data processors on our behalf and are contractually prohibited from using your data for any purpose other than the verification service they provide to acephp.
acephp is required by Philippine law to share certain player data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other regulatory or law enforcement bodies when required to do so by a valid legal order, regulatory directive, or court process. We will comply with all such legally mandated disclosures.
We may share personal data with our legal counsel, auditors, and compliance advisers where necessary for the conduct of their professional services, subject to professional confidentiality obligations.
acephp uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your login session, and gather analytics data about Platform usage. The categories of cookies we use are as follows:
| Cookie Type | Purpose | Required? |
|---|---|---|
| Essential | Login session management, security tokens, Platform functionality | Yes — cannot be disabled |
| Functional | Language preferences, display settings, "remember me" state | Optional |
| Analytics | Aggregated usage statistics, page performance, error monitoring | Optional |
| Security | Fraud detection, bot prevention, unusual activity monitoring | Yes — for Platform security |
You can manage non-essential cookies through your browser settings. Disabling essential cookies may prevent the Platform from functioning correctly. For instructions on managing cookies in your browser, refer to your browser's help documentation.
acephp implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security infrastructure includes:
No data transmission or storage system can be guaranteed to be 100% secure. While acephp employs industry-standard security measures, we cannot guarantee the absolute security of your data. You are responsible for keeping your acephp account credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.
acephp retains your personal data for the periods set out below, after which it is securely deleted or anonymised:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account + 5 years post-closure | PAGCOR regulatory requirement |
| KYC verification documents | Duration of account + 5 years post-closure | AMLA / PAGCOR regulatory requirement |
| Financial transaction records | 5 years from transaction date | AMLA regulatory requirement |
| Gameplay session logs | 3 years from session date | PAGCOR / responsible gaming compliance |
| Customer support communications | 3 years from last communication | Dispute resolution, quality assurance |
| Marketing consent records | Until consent is withdrawn + 1 year | Consent management |
Where retention beyond the periods above is required for ongoing legal proceedings, regulatory investigations, or regulatory obligations, acephp will retain the relevant data until the matter is resolved.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by acephp. You may exercise any of these rights by contacting our Data Protection Officer using the details in Section 16.
To exercise any of the rights above, please submit a written request to our Data Protection Officer at the contact details provided in Section 16. We may require identity verification before processing your request.
The acephp Platform is strictly for adults aged 21 years and above, as required by PAGCOR regulations. acephp does not knowingly collect personal data from individuals under 21 years of age. Our registration and KYC processes include age verification steps specifically designed to prevent underage access.
If acephp becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any deposits made to the account will be returned to the originating payment method after identity verification. If you believe a minor may have created an acephp account, please contact our support team immediately.
Some of the third-party service providers acephp uses — such as game developers and cloud infrastructure providers — may process personal data outside of the Philippines. Where such transfers occur, acephp ensures that appropriate safeguards are in place to protect your data in accordance with the requirements of the Philippine Data Privacy Act, which may include contractual data processing agreements requiring the third party to maintain equivalent data protection standards.
In particular, personal data shared with game providers such as Evolution Gaming (based in Latvia with global operations) is governed by data processing agreements that impose obligations on those providers in relation to the handling of Filipino player data. acephp will not transfer personal data to a jurisdiction that does not maintain adequate data protection standards without implementing appropriate contractual safeguards.
With your consent, acephp may send you promotional communications about new games, bonuses, special offers, and platform updates via SMS, email, or push notification. You can opt in to marketing communications during registration or at any time through your account settings.
You may withdraw consent for marketing communications at any time by:
Withdrawal of marketing consent will not affect your ability to use the acephp Platform or receive transactional notifications such as deposit confirmations and withdrawal updates, which are essential communications related to your account.
acephp may update this Privacy Policy from time to time to reflect changes in our data practices, changes in Philippine law, new regulatory requirements, or improvements to the Platform. When material changes are made, we will notify affected Players via their registered email address or through a prominent notice on the Platform.
The date on which this Policy was last updated is displayed at the top of this page. We encourage you to review this Policy periodically. Your continued use of the acephp Platform after the effective date of any update constitutes your acceptance of the revised Policy.
If we make changes that require fresh consent under applicable law — for example, changes to the purposes for which we process your personal data — we will request your explicit consent before the changes take effect.
If you have any questions about this Privacy Policy, wish to exercise any of your data privacy rights, or wish to make a complaint about acephp's data handling practices, please contact our Data Protection Officer (DPO):
Data Protection Officer, acephp
Email:
[email protected]
Live Chat:
Available 24/7 from your acephp account dashboard.
Jurisdiction:
Republic of the Philippines
We aim to respond to all data privacy enquiries and Data Subject Access Requests within 15 business days. For formal complaints that cannot be resolved to your satisfaction, you may also contact the National Privacy Commission of the Philippines.
This Privacy Policy was last reviewed and updated on January 1, 2026. It supersedes all previous versions of the acephp Privacy Policy.
Your data is in safe hands. acephp is PAGCOR licensed, Data Privacy Act compliant, and built specifically for Filipino players. Join over one million players enjoying slots, live casino, bingo, and sports betting. For players 21 and above only.
By using acephp you agree to our Terms & Conditions and this Privacy Policy. Please gamble responsibly — Responsible Gaming tools are available in your account settings. 21+ only.